Privacy Policy

Who we are

Driven Detail is a mobile car detailing business operated by Joe Storey, ABN 79 426 058 527, based in Katoomba NSW 2780. We provide on-site car detailing services across the Blue Mountains, Lithgow, and surrounding areas.

Contact: 0477 267 851  |  [email protected]

What information we collect

We collect personal information when you use our booking form or contact us directly. This includes:

• Your name
• Your phone number and email address
• Your service address (so we can come to you)
• Your preferred service, vehicle type, and booking date
• Any additional notes you provide with your booking

We also collect non-personally identifiable usage data through Google Analytics (see below).

How we use your information

We use your personal information only to:

• Confirm and schedule your booking
• Send you a booking confirmation email
• Contact you about your appointment (reminders, changes, follow-up)
• Respond to enquiries you send us

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-party services

Our website and booking system use the following third-party services, each with their own privacy practices:

• Google Analytics 4: We use GA4 to understand how visitors use our website (pages visited, time on site, device type). This data is anonymised and aggregated. Google's data processing terms apply. You can opt out via the Google Analytics opt-out browser add-on.
• Make.com: Our booking form submits to a Make.com workflow that processes your booking, creates a calendar event, and sends confirmation emails. Make.com's privacy policy applies to data processed through their platform.
• Google Calendar and Gmail: Booking details are stored in Joe's Google Calendar and confirmation emails are sent via Gmail. Google's privacy policy applies.
• Cloudflare: Our website is hosted on Cloudflare Pages. Cloudflare may process IP address and request data for security and performance purposes. Cloudflare's privacy policy applies.

Cookies

Our website uses cookies set by Google Analytics to distinguish users and analyse site usage. These cookies do not identify you personally. By using this website, you consent to the use of these cookies. You can control cookies through your browser settings.

Data retention

Booking information is retained in our calendar and email systems for a reasonable period to allow for follow-up and record-keeping. You can request deletion of your personal data at any time by contacting us.

Your rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications (we send very few)

To exercise any of these rights, contact Joe directly at [email protected] or 0477 267 851.

Security

We take reasonable precautions to protect the personal information we hold. Our website uses HTTPS encryption. Booking data is processed through reputable third-party services with their own security standards.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact

For any privacy-related questions or requests, contact Joe Storey at [email protected] or call 0477 267 851.